By using the Jobpeak website, platform, assessments, or services, you agree to these Terms and Conditions. If you do not agree, do not use the services. You confirm that you are at least 18 years old, or the age of majority in your jurisdiction if higher, and that you have the legal capacity to enter into a binding contract. Ticking the acceptance checkbox at account creation constitutes your agreement to these Terms and your electronic signature. The services are not available to persons located in territories subject to comprehensive sanctions or to persons appearing on applicable sanctions lists.
Jobpeak provides assessments and a digital platform where users may be considered for independent subcontractor tasks on Jobpeak-managed projects. Jobpeak is not an employer, does not offer employment, and does not guarantee any work, earnings, or hours. All eligibility and task availability depends entirely on project demand and may change without notice. Jobpeak may modify, suspend, or discontinue any feature of the platform at any time without liability.
Cognition and behavioural assessments are used to determine whether a user meets Jobpeak's internal capability standards. Cognition Test results are calculated using Jobpeak's proprietary grading model. The final score combines both sections of the assessment; weighting between sections and difficulty ratings applied to individual questions affect the final score. Jobpeak publishes the pass mark for each assessment but does not disclose the grading model, per-question results, or per-section results. The final percentage score is the complete result provided, and all outcomes are final. Jobpeak makes no representation that any candidate will pass; a failing result is a legitimate outcome of the assessment, not a defect in it. A report of a technical issue during an attempt does not of itself invalidate a recorded result; the result recorded in the user's dashboard is the authoritative record of the attempt and is final. Each Cognition Test fee covers a single attempt. A candidate who does not pass may purchase a further attempt; each attempt is charged separately. The free practice test may be retaken without limit. Passing an assessment does not guarantee work, minimum hours, income, or onboarding.
If selected, users may operate as independent subcontractors. Subcontractors are responsible for their own taxes, legal compliance, equipment, and internet access. Jobpeak may pause or terminate subcontractor access at any time for quality issues, policy violations, inactivity, misuse of the platform, suspected fraud, or any other reason deemed appropriate. Jobpeak is not required to provide an explanation.
Task availability varies based on project demand and is never guaranteed. Jobpeak does not guarantee continuous workflow, consistent earnings, minimum earnings, or task availability. Pay rates apply only to tasks actually completed and tracked within the Jobpeak Portal. Work performed outside the platform or without proper tracking will not be compensated. Users are responsible for supplying accurate payout details; Jobpeak is not liable for payments sent to incorrectly supplied accounts. Currency conversion and intermediary bank fees are borne by the recipient. Jobpeak may withhold amounts where required by applicable tax law, and may set off any amounts a user owes Jobpeak against pending payouts. Payout balances that remain unclaimed twelve months after reasonable attempts to contact the user may be forfeited where applicable law permits. All rates and earnings are denominated and calculated in US dollars. Where the website displays an amount in a local currency alongside a US dollar figure, that local figure is an approximate, indicative conversion provided for convenience only, derived from third-party exchange rate data (Exchange Rate API, www.exchangerate-api.com) that may not reflect current market rates. Indicative local figures do not form part of any rate, offer, or payment obligation. Amounts actually received through a local payout method depend on the exchange rate and fees applied by the relevant payment provider at the time of settlement and may differ from any figure shown on the website.
Users may not use AI tools, automation, bots, scripts, or assistance during assessments or tasks. Users may not share confidential materials, misrepresent identity or location, create multiple accounts, or attempt to manipulate test results. Violations may result in termination. Any result obtained in breach of these Terms may be invalidated and the associated qualification and platform access revoked without refund.
The Cognition Test fee is payable in advance and is non-refundable once access is granted, including where the candidate fails, does not sit the test, or is dissatisfied with the result. This does not affect refunds Jobpeak provides for duplicate payment or a technical failure on Jobpeak's side that prevents completion, nor any rights that applicable consumer law grants and does not permit to be excluded. As the sole exception to the above in respect of assessment outcomes: where a candidate passes the Cognition Test and no task is made available to them in the passed specialty through the Jobpeak Portal within 48 hours of the qualifying result being issued, Jobpeak will refund that specialty's test fee in full upon request made within 14 days. 'Made available' means at least one task offered to the candidate in the Portal; it does not require task completion or any minimum volume. Prices may change at any time; the price shown at checkout is the price charged for that attempt, and price changes are neither applied retroactively nor by way of repricing previous purchases.
Jobpeak does not guarantee work, income, earnings potential, task volume, assessment success, or future eligibility. Any examples or descriptions are illustrative only.
To the fullest extent permitted by law, Jobpeak is not liable for loss of income, loss of business, technical issues, platform downtime, system errors, unauthorised access, errors in scoring, or any direct or indirect damages. To the fullest extent permitted by law, Jobpeak's aggregate liability arising out of or relating to the services is limited to the total fees paid by the user to Jobpeak in the twelve months preceding the event giving rise to the claim. The user's sole remedy beyond this is to discontinue use of the platform.
All platform materials, tests, branding, instructions, and software are the property of Jobpeak and may not be copied or reproduced.
Use of Jobpeak services is subject to the Jobpeak Privacy Policy. By using the platform, you consent to necessary data collection and processing.
Jobpeak may suspend or terminate platform access at any time without notice. Upon termination, all access rights end immediately. Provisions which by their nature should survive termination, including those concerning intellectual property, records, indemnity, limitation of liability, and dispute resolution, survive any termination of these Terms.
These Terms are governed by the laws of the Cayman Islands. Users are responsible for ensuring that participation is legal in their region. These Terms are prepared in English; translations and communications in other languages are provided for convenience only, and the English version governs. Jobpeak may give notices by email to the address registered on the account, and such notices are deemed received when sent; users are responsible for keeping their registered email address current.
Jobpeak may modify these Terms at any time. Continued use constitutes acceptance of the updated Terms.
Any complaint about the platform, an assessment, a payment, or any other aspect of the service must first be raised with Jobpeak at support@jobpeak.net. Jobpeak will acknowledge complaints within a reasonable time and aims to resolve them within 30 days. You agree to give Jobpeak a genuine opportunity to resolve any issue before taking any further step.
Assessment results are final and are not reviewable on the grounds of disappointment with the outcome. A failing result is a legitimate outcome of a selective assessment and is not evidence of error, unfairness, or misconduct. Dissatisfaction with a result, with the difficulty of an assessment, or with the availability of work does not entitle a user to a refund, compensation, or any other remedy beyond those expressly stated in these Terms.
If you believe a payment was taken in error, contact Jobpeak first. Initiating a card chargeback or payment dispute for a fee that was validly charged and for which access was provided is a breach of these Terms. Jobpeak may contest such disputes using its records, suspend or terminate the associated account, and recover reasonable costs incurred in responding to unjustified disputes.
Jobpeak's system records, including account activity, assessment sessions, timestamps, task logs, and payment records, are the authoritative record of platform activity and will be relied upon in resolving any dispute, absent manifest error.
Nothing in these Terms restricts honest, lawful reviews or opinions. Users must not, however, publish or communicate statements about Jobpeak that they know to be false or misleading, impersonate Jobpeak, or misrepresent the outcome or nature of their interaction with the platform. Jobpeak reserves all rights and remedies in respect of false or defamatory statements.
Abusive, threatening, or harassing conduct towards Jobpeak staff or representatives will not be tolerated and may result in immediate termination of access. Legitimate complaints raised respectfully will always be handled through the complaints procedure.
You agree to indemnify Jobpeak against claims, losses, and costs arising from your breach of these Terms, your misuse of the platform, or your violation of law or third-party rights.
Any dispute that cannot be resolved through the complaints procedure will be resolved on an individual basis. To the fullest extent permitted by applicable law, users waive the right to participate in class, collective, or representative actions against Jobpeak. Claims must be brought within twelve months of the event giving rise to them, after which they are permanently barred, except where applicable law does not permit such a limit.
Nothing in these Terms excludes, limits, or restricts any right or remedy that applicable consumer law grants and does not permit to be excluded. Where any provision conflicts with such law, that provision applies to the maximum extent permitted.
If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. A failure by Jobpeak to enforce any provision is not a waiver of the right to enforce it later.
Jobpeak is not liable for delay or failure caused by events beyond its reasonable control, including outages, third-party service failures, or regulatory action.
These Terms constitute the entire agreement between the user and Jobpeak. Statements made in support correspondence, including email, are provided for assistance only, do not vary these Terms, and in the event of any conflict these Terms prevail. Support may be provided wholly or partly through automated systems. Jobpeak may assign or transfer these Terms or any rights under them; users may not assign their rights or obligations without Jobpeak's prior written consent. Nothing in these Terms creates a partnership, joint venture, or agency relationship. These Terms confer no rights on any third party. Additional terms presented within the Jobpeak Portal may apply to specific tasks or programmes and, for that subject matter, prevail over these Terms.